Manage your monitoring options

District administrators can set triggers to be immediately notified whenever there there are issues with sending and receiving data. Configure notifications to help manage these late data files. When you don't receive an expected data file by a certain time, you can send yourself a notification to investigate any issues.

This article will show you how it works!

There are three areas in Messages XR Enterprise where you can configure file monitoring: 

• Option #1: File monitoring: these are generally data files that you receive on a regular basis that you'd like the system to monitor and notify you if those files have not been received.
• Option #2: Automated messages monitoring: this area can be configured to monitor and look out for automated messages that are being sent out, for example, that might be a lower number than expected.
• Option #3: Import monitoring email: In Organization config settings, there is a field where an email address can be entered. This means the system will notify this email address if there are errors with any import taking place. 

Option #1: File monitoring

Navigate to Settings > Global settings > File monitoring. To get started with managing the monitoring options in your Messages XR Enterprise platform, click Settings in left navigation and then click on the Global settings tab. 

Once inside Global settings, scroll down to the File Monitoring option. 

File Monitoring overview

• Inside File monitoring, you'll see a list of the files that are exist in your Messages XR Enterprise platform.
• In the Monitoring column, check the status to see if the system is already monitoring, or "keeping an eye on" this particular file.

Set message triggers for late data

Here's how to configure the File monitoring area to send you notifications when certain data is late: 

• Click None to configure a file to be monitored. The File Monitoring window will open up. 

• • Monitor Time: Set the time when the notification will be sent if the file has not been received.

    • For example, if you normally receive the student user accounts by 4:00 AM, you can set a notification to contact you by 5:00 AM if the file has not been received.

       

  • Days of the Week: Select the days on which this file should be received.
  • Monitor Emails: Enter email addresses for those individuals who should be contacted if files are not received by the time.
• Select Done when finished.
• Once configured, instead of None in the Monitoring column, you'll see the time and date when triggers will be sent out if criteria isn't met, as well as the email address in the Notify Emails column.

Option #2: Automated messages monitoring

Once Finalsite support or the data team have set up your automated messages options, you can then configure notifications to help manage automated message triggers. 

Navigate to Settings > Global settings > File monitoring. To get started with managing the monitoring options in your Messages XR Enterprise platform, click Settings in left navigation and then click on the Global settings tab. Once inside Global settings, scroll down to the Automated Message Monitoring option. 

This will open the Automated Message Monitoring window.

Automated messages monitoring overview

• Automated messages can be sent out to notify recipients in an automated manner, used most often for attendance issues or grade levels and based on the files uploaded to the system.
• When the number of automated messages sent isn't as expected, you can send yourself or someone else a notification to investigate any issues.
• In the Automated Message Monitoring window, you'll see a list of all of your automated messages that exist in the Automated messages area. 

Set message triggers for late automated message sending

• Click None to configure a file to be monitored. The Message Monitoring window will open up.
• Configure the settings for each automated message.

• • Monitor Time: Set the time when the notification will be sent if the other criteria are not met.

  • Days of the Week: Select the days on which this file should be received.

  • Number of messages: Enter a number of messages that must be met. At any point when the actual number of sent messages is below or less than the entered number, a trigger email will be sent out to warn those who are monitoring this message.

  • Monitor Emails: Enter email addresses for those individuals who should be contacted if files are not received by the time.

  • Select Done when finished.
  • Once configured, instead of None in the Monitoring column, you'll see the time and date when triggers will be sent out if criteria isn't met, as well as the email address in the Notify Emails column.

Option #3: Import monitoring email

• Import email monitoring provides an additional level of transparency when a file is received but isn't successfully imported.
• When more than 10% of the records in an import fail, an email is sent to the designated user.
• The email contains information that helps streamline any support requests and determine the root cause of the issues faster.

Set your Import Monitoring Email field

• Navigate to Settings > Organization config > and scroll to find the Import Monitoring Email field. 
• Enter the email address of the person.