This article explains how staff, administrators, and other users can log in to Messages XR Enterprise, including how to reset a forgotten password, sign up for an account, and handle multiple accounts linked to the same email.
The legacy login experience
This article references the Messages XR Enterprise legacy login experience.
- Not sure which one you have? See a side-by-side view in "Single sign-on is here!"
- Need help understanding the new connected SSO experience? Check out "Authentication in Messages XR Enterprise: The Connected SSO experience" to learn more.
💡Quick answers
- Logging in to Messages XR Enterprise for the first time? Navigate to the login link provided by your district, enter your User ID and password, or sign in using Google, Facebook, or single sign-on.
- What should I do if I forgot my password? Click Forgot my password below the password field, enter your User ID, and check your email for a password reset notification from Finalsite.
- Can someone sign up for notifications without being added through the school's system? Yes, click Sign up on the Reset password window to create an account and choose which types of communications you want to receive.
- What happens when multiple accounts are linked to the same email address? A window appears asking you to select which Role you want to sign in as.
- Which authentication methods are available? Supported options include username/password, Google, Facebook, and SSO - which ones are active depends on your district's configuration.
Get logged in
- Once you are provided with a link, navigate to the login screen.
- User ID: Enter the login ID username assigned to you.
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Password: Enter your password.
OR -
Sign in using:
- Google: This is common for districts who use Google as the backend for their email services. If already signed in, no need to sign in again. If prompted, however, enter email address > Next > etc.
- Facebook: You will see a normal Finalsite login if no Google or SSO sign on is present
- Single sign-on: Enter the same username / password that you enter on your site everyday.
Forgot my password
Don't know your password? Select Forgot my password beneath the password field.
- Enter your User ID and click the Reset button.
- Check the email address associated with your account for a “New Password Notification” email from Finalsite.
- You can also contact your district administrator to reset your password.
Don't have an account? Sign up!
This is a feature for community members who are not automatically added to the system through an SIS integration, allowing them to select from a list of notifications for communication they wish to be included on. Sometimes alumni, as well as friends and relatives of students, enjoy being looped in on communication going out regarding sports or other events.
On the Reset password window, click Sign up next to Don't have an account yet. A Notification sign up window will open up.
- Add account details
- Create a password and contact details
- In the right hand column, check the box next to communication types you'd like to receive notifications for.
Multiple accounts found
There is a unique scenario where, when logging in, there are more than one accounts linking to the same user or email address. In this case, a window will appear, asking you to choose which Role you'll be signing in as.