District administrators can configure notifications to help manage automated message triggers.
- Automated messages can be sent in cases of attendance issues or grade levels, based on the files uploaded to the system.
- One example use case for this feature is to configure for a reminder alert to be sent at a specific, set time to the person in charge of initiating the send of attendance file for that day.
- When the number of automated messages sent isn't as expected, you can configure a notification to be sent out to investigate any issues. We know how important it is for these to be sent out without a hitch!
This article will show you how it works!
This is a Help for District Administrators article, providing comprehensive support for those with the highest level of access as they help their communities get started with Messages XR Enterprise.
Configure your message triggers
- Navigate to Settings > Global Settings.
- Scroll down to find the Automated Message Monitoring settings.
- In this area, you will first see a list of all of your Automated Messages that have been created, as well as when they're scheduled to be sent out.
- Locate the Monitoring column: This is where you will set a monitor trigger to be sent out regarding automatic message is sent out late.
- Click None to add a Message Monitoring alert for a particular message.
- Configure the Time for the notification to be sent if the file has not been received.
- For example, if you normally receive the student user accounts by 4:00 AM, you can set a notification to contact you by 5:00 AM if the file has not been received.
- Set the Days of the Week the file should be received.
- Select the trigger Number of messages that will send an email to warn those monitoring the content.
- Finally, in the Monitor Emails field, enter the email address the alert notification will be sent to in the event that the files are not received by the set time.
- Select Done when completed.