Configure notifications for automated messages

This article explains how to configure monitoring notifications for automated messages in Messages XR Enterprise, including setting time-based alerts and email recipients for when expected attendance or grade files are not received on schedule.

💡Quick answers

Do monitoring notifications alert staff when an automated send fails or delivers fewer messages than expected? Yes, monitoring notifications are designed to flag automated messages that fall below a configured delivery threshold.
Where are automated message monitoring settings found? Navigate to the specific automated message, then open its settings to find the Monitoring notifications section.
Setting up a monitoring alert for an automated message for the first time? Open the automated message's settings, scroll to Monitoring notifications, enter at least one recipient contact, and save.
Can different staff members be set as notification recipients for different automated messages? Yes, each automated message can have its own set of monitoring recipients independent of others.
Why would fewer messages than expected trigger an alert? A drop in delivery count can indicate a data sync issue, a recipient list problem, or a school that has stopped feeding attendance data correctly.

Configure your message triggers

Navigate to Settings > Global Settings.
Scroll down to find the Automated Message Monitoring settings.
In this area, you will first see a list of all of your Automated Messages that have been created, as well as when they're scheduled to be sent out.
Locate the Monitoring column: This is where you will set a monitor trigger to be sent out regarding automatic message is sent out late.
Click None to add a Message Monitoring alert for a particular message.
Configure the Time for the notification to be sent if the file has not been received.
- For example, if you normally receive the student user accounts by 4:00 AM, you can set a notification to contact you by 5:00 AM if the file has not been received.
Set the Days of the Week the file should be received.
Select the trigger Number of messages that will send an email to warn those monitoring the content.
Finally, in the Monitor Emails field, enter the email address the alert notification will be sent to in the event that the files are not received by the set time.
Select Done when completed.