Manage message visibility for pre-made messages

This article explains how district administrators, school admins, and principals can control which pre-made messages appear in the Saved Messages area for teachers and other users in Messages XR Enterprise.

💡Quick answers

Who can manage pre-made message visibility? District administrators and superintendents can manage visibility for all schools; school admins and principals can only manage visibility for their assigned school type.
Hiding a pre-made message category from teachers at a specific school type? Go to Messages > Library tab, select the Teacher Communications messages tab, click Show message visibility checkboxes, select a category, and uncheck the boxes for school types where the message should be hidden.
What does the percentage shown next to each message checkbox mean? It shows how often that message is sent compared to other messages for that school type, helping you gauge the impact of hiding it.
Can Teacher Communications messages and School messages visibility be managed separately? Yes, the Library tab has separate tabs for each, with independent visibility controls.
Are pre-made messages shown to all school types by default? Yes, all messages are checked to Show by default - you must uncheck them to hide them for specific school types.

Which roles can manage pre-made message visibility?

Are you a school admin or principal? You can manage the message visibility of pre-made messages only for your assigned school type. For example, high school principals will see the ability to adjust settings only for your own high school.
District administrators and superintendent roles can manage the visibility settings for all organizations within their Messages XR Enterprise platform, no matter which school type.

Do you see a Teacher Communications messages tab next to School messages?

When you open up your Library tab, you may see two different sets of message categories:

Teacher Communications messages: Does your platform include the Teacher Communications messaging platform for teachers? If so, you can manage the pre-made messages that show up for teachers.
- Teacher Communications is a purchased add-on to Messages XR Enterprise, built specifically for educators. It enables teachers to easily message individual students, entire classes, multiple classes, or parents via email, text/SMS, and—if enabled by your district—phone messages. To learn more, reach out to your Client Success Manager or email clientsuccess@finalsite.com.
School messages: This is the default set of messages that can be managed here. This determines whether any of these categories show up. They can be hidden or displayed by School Type (e.g. High School, Elementary).

Manage message visibility for Teacher Communications messages categories

Step 1: Navigate to Messages > Library tab

Be sure that you are logged in as an administrator role.

Step 2: Be sure "Teacher Communications messages" tab is selected

Here you can see the message categories that exist for your Teacher Communications users when they open up their Saved Messages area.

Step 3: Click the Show message visibility checkboxes option

This option allows you to show or hide messages based on school type (e.g. High School, Elementary School).

Step 4: Select a Category

Once you select a category, such as "Class Achievement", as long as your Show message visibility checkboxes option is checked on, the system will populate a list of all of the messages organized by Message Name that exist within that category.

Important Notes

The percentages next to each checkbox indicate how often a message is sent compared to other messages for that school type. This helps you to gauge the impact to your users should the message be turned off.
Messages with the checkbox enabled will be available to senders at that school type.

Step 5: Uncheck boxes to hide certain messages within that category

By default, each message in a category will be checked to "Show" the message in your users' Saved messages area. Uncheck a box under the school type category to "Hide" this message.

Step 6: Click Save to save the changes

Once you have unchecked boxes, clicking Save means those messages will now be hidden from the Saved Messages area in any Teacher Communications user's messages area.

Manage message visibility for School messages categories

Step 1: Navigate to Messages > Library tab

Be sure that you are logged in as an administrator role.

Step 2: Select the School messages tab if not already open by default

Here you can see the message categories that exist for your users when they open up their Saved Messages area.

Step 3: Click the Show message visibility checkboxes option

This option allows you to show or hide messages based on school type (e.g. High School, Elementary School).

Step 4: Select a Category

Once you select a category, such as "Attendance", as long as your Show message visibility checkboxes option is checked on, the system will populate a list of all of the messages organized by Message Name that exist within that category.

Important Notes

The percentages next to each checkbox indicate how often a message is sent compared to other messages for that school type. This helps you to gauge the impact to your users should the message be turned off.
Messages with the checkbox enabled will be available to senders at that school type.

Step 5: Uncheck boxes to hide certain messages within that category

By default, each message in a category will be checked to "Show" the message in your users' Saved messages area. Uncheck a box under the school type category to "Hide" this message.

Step 6: Click Save to save the changes

Once you have unchecked boxes, clicking Save means those messages will now be hidden from the Saved Messages area in any user's messages area.