To ensure your messages are delivered successfully across all channels, please refer to this table that details the specific file extensions that are compatible with the Messages XR Enterprise platform when sending files to recipients.
Important Note
Files with extensions not listed below will be rejected during the upload process. If an incorrect file type is selected, you will receive an error notification.
| Category | File Extension(s) | Description |
|---|---|---|
| FILE SIZE LIMITS: Total message size max 100 MB; Individual file size max 20 MB. | ||
| Documents | ||
| Portable Document Format | ||
| .docx, .xlsx, .pptx | Microsoft Office Suite (Word, Excel, PowerPoint) | |
| .txt | Plain Text File | |
| .odt, .ods, .odp | OpenDocument Format (Text, Spreadsheet, Presentation) | |
| Images | ||
| .jpg, .jpeg | Joint Photographic Experts Group | |
| .png | Portable Network Graphics | |
| .gif | Graphics Interchange Format | |
| .webp | WebP Image Format | |
| .bmp | Bitmap Image File | |
| .heic, .heif | High Efficiency Image File Format | |
| .jfif | JPEG File Interchange Format | |
| .tif, .tiff | Tagged Image File Format | |
| Media | ||
| .mp3, .wav, .ogg | Audio Formats | |
| .mp4, .mov, .avi, .m4v | Video Formats | |
| .m4a, .webm | Audio/Video Formats (often web-optimized) | |
| .flac, .aac, .wma | High-Quality/Lossless Audio Formats | |
| .mkv, .ogv | Multimedia Container Formats | |
| Other Safe Structured Data | ||
| .csv, .tsv | Comma/Tab Separated Values (Data tables) | |
| .json | JavaScript Object Notation (Data exchange format) | |
| .log | Log File | |
| .conf | Configuration File | |
| .md | Markdown File | |
| .yml, .yaml | YAML Ain't Markup Language (Configuration/Data format) | |