Restricting recipient counts: How the Limited use setting controls a user's messaging volume

This article explains the Limited Use setting in Messages XR Enterprise, which restricts how many recipients a user can message at once, and how to enable or disable it for individual users or in bulk via the Staff Report.

💡Quick answers

What does the Limited Use setting do? When enabled, it prevents a user from sending a single message to more than 10 recipients at one time.
Is Limited Use on or off by default for new accounts? Limited Use is on by default for all accounts created through SIS imports and must be disabled if you want those users to send to more than 10 recipients.
Disabling Limited Use for a single staff member? Open the user's Account profile in the Accounts tab and uncheck the Limited use checkbox.
Can I update Limited Use for multiple users at once? Yes, run the Staff Report, check the boxes next to the users you want to update, and use the bulk action buttons to enable or disable the setting for all selected users.
Why would a district keep Limited Use enabled for some users? It prevents accidental or unauthorized mass messaging, keeping the platform focused on targeted operational communications rather than large-scale broadcasts.

How Limited use works

The Limited use checkbox can be selected on a user's account profile when configuring a user's settings. This, as a result, immediately imposes a strict technical constraint on that user's messaging capability.

Important Note

The Limited use feature is turned on by default for all accounts created through SIS imports and will need to be disabled should you wish for a user or users to send messaging out for more than 10 recipients at a time.

Adjust Limited use one account at a time

Admins can check the box next to the setting in a user's Account profile labeled Limited use to

Once checked, this user is prevented from sending a single message to more than 10 recipients at one time.

This setting effectively preserves the purpose of the platform for targeted, operational communications rather than large-scale broadcasts or mass marketing emails.

Adjust Limited use in bulk

Did you know that you can apply the Limited use control to more than one user at a time in the Staff report area?

Enable or disable limited use within the Staff Report results.
Check the boxes next to all staff members whose Limited use setting you would like to configure.
Click a bulk action button to perform the selected action.

Learn more about how this works by reading, "Complete Bulk Actions in Staff Report results."