This article provides a pre-delivery checklist for Messages XR Enterprise senders, including channel-specific checks for SMS and email and a recommended test-send workflow before messaging a full recipient group.
💡Quick answers
- What should be reviewed before every message send? Check spelling, recipient list, delivery channels, and content accuracy — then always send a test to yourself first.
- Are there additional rules that apply only to SMS before sending? Yes, SMS messages must stay within character limits, avoid URL shorteners, and comply with carrier content policies.
- How do I send a safe test before the full delivery? Add yourself or a test account as a recipient, send a test message, then verify receipt across all channels before sending to the full list.
- Why shouldn't I use auto-translate for all languages? Auto-translate can produce inaccurate results for complex or culturally specific content, so messages in critical languages should be reviewed by a fluent speaker.
- Can I verify whether a test message was actually delivered? Yes, check the message report after the test send to confirm delivery status across each channel.
Quick checklist table
| Check | SMS | Always | |
|---|---|---|---|
| No typos or errors | ✓ | ✓ | ✓ |
| Clear call to action | ✓ | ✓ | ✓ |
| No sensitive information | ✓ | ✓ | ✓ |
| Under 60 characters | ✓ | - | - |
| No emoji or special characters | ✓ | - | - |
| No accents (é, ñ, ü) | ✓ | - | - |
| Links work properly | - | ✓ | - |
| Formatting looks good | - | ✓ | - |
| Correct recipient group | ✓ | ✓ | ✓ |
| Recipient count makes sense | ✓ | ✓ | ✓ |
| Outside blackout hours | ✓ | ✓ | ✓ |
| Proofread | ✓ | ✓ | ✓ |
| Test send to 2-3 people first | ✓ | ✓ | ✓ |
Before you send: Detailed checklist
- Content: No typos, clear tone, obvious call to action, no sensitive information
- SMS: Under 60 characters, no emoji or accents, standard punctuation only
- Email: Formatting looks good, links work, no huge attachments
- Recipients: Correct group selected, count makes sense
- Timing: Outside blackout hours, scheduled time verified
- Languages: Manually select only needed languages (don't use auto-translate all)
- Final: Proofread and ready to send
Always test before sending
- Compose and review your message
- Send to 2-3 test recipients (yourself, a colleague, a family member)
- Verify it arrived and looks correct
- Check Message Tracking for delivery status (should show "delivered" or "completed")
- Send to your full recipient group