This article covers delivery status levels in Messages XR Enterprise account profiles, including how to find each status and how to enable or disable a delivery method.
This is a Help for Families article, helping parents, guardians, and students as they are learning to communicate via the Messages XR Enterprise platform.
This article explains delivery status levels in Messages XR Enterprise, what each icon means, and how parents, guardians, and students can enable or disable delivery addresses from their account profile.
💡Quick answers
- Where do I find my delivery status levels? Open your account profile, go to the Account Info tab, and look in the Delivery Addresses section for the Status column.
- Disabling a delivery address so you stop receiving certain messages? Click the green checkmark icon next to that delivery address in your Account Info tab to disable it.
- What does a red X status icon mean? A red X means the delivery address is disabled and no messages will be sent to it - click it to re-enable.
- What is the difference between Flagged and Blocked status? Flagged means delivery was limited due to past delivery failures; Blocked means messages have been actively stopped for that address.
- Can an Invalid address be corrected? Yes, update the address to a valid format - for example, an email address missing an @ symbol or a phone number missing digits.
Where to find delivery status levels
Delivery status levels can be viewed and managed in the Account profile on the Account Info tab. In the Delivery addresses section, find the Status column for each delivery method.
Click the symbol to learn more
More detail about a particular delivery status, including actions that have been taken, is available by clicking the symbol in the Status column.
-
If green/enabled, click to Disable this delivery method so that messages can no longer be sent to this address.
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If red X/disabled, clicking it will once again Enable this delivery method, making it available for use.
Delivery status level table
The table below shows the icon for each delivery method status and what that status means.
Icon |
Description |
|---|---|
|
Enabled |
Available for use. Messages will be sent to this address. |
|
Flagged |
Marked as a bad address based on delivery results. Marked as a bad address based on delivery results. Delivery will not be attempted for:
|
|
Disabled |
Not available for use. No messages will be sent to this address. |
|
Invalid |
Invalid address format, including phone numbers missing all ten digits or email addresses without @ symbols. |
|
Blocked |
Listed on the do-not-contact list. Addresses are added when:
|
|
Phone number has been deactivated by the phone carrier. |