Did you know that you can set your contact information in your profile to either receive or not receive certain types of communication? This article will show you how it works!
This Help article provides teachers with step-by-step guidance on how to navigate and utilize the TeacherComms Enterprise area of Messages XR Enterprise for seamless communication.
Where can I find my delivery status levels?
Delivery status levels can be viewed and managed in your Account profile in the Account Info tab.
In the Delivery addresses section, find the Status column for each of your delivery method.
Click the symbol to learn more
You can learn more about a particular delivery status with regard to the action(s) taken by the user by clicking on the symbol in the Status column.
If green/enabled, you can click to Disable this delivery method so that messages can no longer be sent to this address.
If red X/disabled, clicking it will once again Enable this delivery method, making it available for use.
Delivery status level table
This table will show you the icons used to represent each delivery method’s status, as well as a description telling more about what this means.
| Icon | Description |
|
Enabled |
Available for use. Messages will be sent to address. |
|
Flagged |
Marked as a bad address based on delivery results. Delivery attempts will be limited. |
|
Disabled |
Not available for use. No messages will be sent to address. |
|
Invalid |
Invalid address format including phone numbers missing all ten digits or email addresses without @ symbols. |
|
Blocked |
Listed on the do-not-contact list. Addresses are added by:
|
|
Deactivated |
Phone number has been deactivated by the phone carrier. |