Teachers and staff: Manage your delivery status levels

This article shows teachers and staff members how to find and manage their delivery status levels in Messages XR Enterprise, including how to enable or disable specific delivery addresses from their account profile.

💡Quick answers

Where do I find my delivery status levels? Open your account profile, go to the Account Info tab, and look in the Delivery Addresses section for the Status column.
Disabling a delivery address so you stop receiving messages at that address? Click the green checkmark icon in the Status column next to that address to disable it.
What does a red X icon next to a delivery address mean? A red X means the address is currently disabled and no messages are being sent to it - click it to re-enable.
What delivery status types are there? Statuses include Enabled, Flagged, Disabled, Invalid, and Blocked, each reflecting a different state for that delivery address.
Can a Flagged address recover automatically? A Flagged address may recover over time as delivery results improve - click the icon for more details about why it was flagged.

Where can I find my delivery status levels?

Delivery status levels can be viewed and managed in your Account profile in the Account Info tab.
In the Delivery addresses section, find the Status column for each of your delivery method.

delivery status levels.png

Click the symbol to learn more

More detail about a particular delivery status, including actions that have been taken, is available by clicking the symbol in the Status column.
hover and click to change the status.png

If green/enabled, you can click to Disable this delivery method so that messages can no longer be sent to this address.
If red X/disabled, clicking it will once again Enable this delivery method, making it available for use.

Delivery status level table

The table below shows the icon for each delivery method status and what that status means.

Icon	Description
Enabled	Available for use. Messages will be sent to this address.
Flagged	Marked as a bad address based on delivery results. Marked as a bad address based on delivery results. Delivery will not be attempted for: Email and SMS: 30 days Phone: 1 day (24 hours)
Disabled	Not available for use. No messages will be sent to this address.
Invalid	Invalid address format, including phone numbers missing all ten digits or email addresses without @ symbols.
Blocked	Listed on the do-not-contact list. Addresses are added when: An administrator manually adds the address to the do-not-contact list. The recipient unsubscribed from emails. The recipient texted STOP for SMS messages. The recipient called the opt-out hotline for phone numbers.
Deactivated	Phone number has been deactivated by the phone carrier.