It’s important for you as a parent, guardian, or student to know how to edit your account profile and preferences so that you can personalize your experience, enhance security, strengthen your privacy, and improve efficiency so that anyone communicating with you has access to the most current and accurate information.
This is a Help for Families article, helping parents, guardians, and students as they are learning to communicate via the Messages XR Enterprise platform.
Log in to Messages XR Enterprise
Learn more about how to get logged in by checking out the article, "Log in to Messages XR Enterprise" including:
Find your account profile
- Once you are logged in, navigate to the My account dropdown in the top right corner.
- Click on Profile to open your profile.
- Click into each of the tabs to confirm the information that you see is correct.
Important Note
Reach out to the contact in the blue box if anything needs to be corrected and you’re not able to edit it yourself.
Understand your account tabs
Depending on your assigned Role, you may (or may not) see the following tabs in your profile:
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Account Info: This tab displays the same information that can be found in the My Accounts tab, including name, IDs, role, school, gender, preferred language, delivery addresses, and whether the account is configured.
- Update your login and password, upload profile pictures, update contact details, and more. District administrators can View the Delivery Status levels for each user here.
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Classes: Depending on the user, the Classes tab lists the class information.
- For teachers, this tab lists the class websites, where you can manually adds sites to the teacher.
- For students, this tab lists the class, teacher information, and grades.
- Attendance: Depending on the user, the Attendance tab lists recent absences. Select a timeframe for a list absences, and produce a report.
- Contacts: Think of this area as an inbox of sorts, a place where you can view recent messages that were sent to you and your replies.
- Groups: This tab displays the list of groups that the user is a member of.
- Parents: This tab displays the list of parents connected to a user account (for students). From here, you can add parents and guardians to a student account.
- Students: This tab displays the list of students connected to a user account (for parents usually). From here, you can add a student to a parent account.
- Directory: This tab allows you to add the user to your district/school directory list. You can add the user's title, bio, and contact information.
- Delivery Preferences: This tab allows you to view the users preferences for delivering a specific type of message.
- Changes: This tab lists all the changes that have been made to the account.
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Other: This tab displays different type of information depending on the user type.
- For students, this tab displays any cafeteria balance information, uploaded documents, and additional data for the student in question.
- For teachers, this tab displays different categories of messages that the user should receive, and details of the teacher's class menus. You can add additional documents to any type of user.
- Merge: This tab allows you to select one account to be merged with another account.
Update account information
Once you browse through your account tabs to confirm accuracy, you may find an area that needs updated.
- Is there a field or a dropdown next to the details you want to change? Click into it and make changes as needed.
- Certain areas may be greyed out or unable to be modified. For these, reach out to your district or school representative for assistance with these edits. A blue box will display at the top of your Account Info tab giving you information about who to contact if any of your information is incorrect.
- Click Save anytime you make changes or edits.
- Update your Delivery Preferences anytime you make changes to any of your communication modes (email address, phone number, etc) to confirm that we have the best contact information available to reach you.
Manage delivery and notification preferences
Navigate to the Delivery Preferences tab to confirm and adjust your communication preferences, as needed.
- Hover over the icons in a specific category and click to manage that delivery mode.
- Select the notification preferences for different types of messages.
- The phone number or email address that is currently assigned will display when clicking on each icon.
Delivery Preference Real World Scenarios
Scenario #1: Emergency Communication: When there’s an emergency at your child’s district or school, you’ll want to make sure that you have contact information listed.
- Click into each icon in the Emergency category and confirm where this communication will be sent.
- Check the box to opt-in to receive communication to this number or address.
- Uncheck the box to opt-out from receiving communication to this number or address.
Scenario #2: Non-emergency Communication: Other categories are communications sent to you regarding, for example, your child’s attendance or lunch balance.
- You may want to receive only text messages about lunch balance BUT phone calls and text messages for attendance.
- Select the preferences that work best for you and your family.
Important Note
Some delivery preferences need to be adjusted in another location, such as the app. A message will appear when you need to go to that location to turn on or off a certain delivery mode elsewhere.
You may also receive a message reminding you that you need to go add a certain delivery mode before being able to adjust the preference here.
Upload a signature
In the Signature area of your Account Info tab, you can upload a file so that a personal signature will be added to any emails you send.
Add or edit reply-to contact information
- Reply-to phone number: The phone number added here is what is inserted into communication when merge tags are used to customize messaging. This does not serve as a way to control which phone number is displayed when calls are sent out.
- Reply-to email address: This email address will display as the sender email address when sending out emails.
Important Note
Teachers and other staff members are required to add reply-to addresses for students and parents to be able to respond to messages.
Specify a message results email
Here you may want to set an email address to receive an email notifying you when any messages you have sent out are expired. This will only send out once everything is completed.