Analyze Report data in the CommHQ app

Once you send a message, you can track sent message statistics in the Reports area of your new CommHQ app. 

Here is how the Reports area of your CommHQ app is organized: 

In the Reports area, view sending data on all messages sent from either your Messages XR Enterprise platform or your CommHQ app, organized into the following tabs

• My messages: View any messages sent by you.
• Other messages: View any messages sent from your organization

Each message shows information that helps you analyze the success and progress of the delivery of that message. 

• Current: Messages that are still in progress will display here.
• Complete: This will display any messages that have been sent.

View and manage message sending data

These visual cues to help you understand and track the progress of your messages at a quick glance. Here's how you can understand them. 

Delivery method icons

Progress bars

• Next to each delivery method, you will see a progress bar that is either green or blue.

• The colors on the progress bar represent successful versus unsuccessful deliveries with a colored progress bar:

  • Green bar: Successful delivery

  • Blue bar: Failed delivery

• Click a progress bar to open up the Message Details screen for each message where you can learn more.

Message Details screen

View a summary of the progress and success of your message send on the Message Details screen that opens up when you click a progress bar next to a delivery method icon. 

• View the message subject at the top so you know which message you are viewing details for. 
• Click the arrow on the right to expand out more information about messages delivered to recipients via the Delivery progress screen. 

Delivery progress screen

This is where you can find out the reasons behind why a message wasn't delivered.

Here are some reasons that you might see on this screen:

• "The recipient has no email address/no SMS number"
• "Unknown mail box"
• "Invalid email address/phone number"
• "Not delivered-email address is blocked"
• "SMTP error delivering message" 
• "Not delivered-no supported language"

For a deeper dive into message delivery, switch to the Messages XR Enterprise platform's Message Tracking Report which has a more robust ability to pull reporting and manage your results.