Analyze Report data in the CommHQ app

This article explains how to track and interpret message delivery statistics in the CommHQ app Reports area, including reading progress bars and investigating failed deliveries on the Delivery progress screen.

💡Quick answers

Where do I find message reports in the CommHQ app? Tap the Reports icon in the bottom navigation bar, then select a sent message to open its data.
Do the green and blue progress bars show successful versus failed deliveries? Yes — green indicates successful delivery and blue indicates failed delivery for each channel shown.
Does clicking a progress bar show why individual messages failed to deliver? Yes, clicking opens the Message Details screen, then the Delivery progress screen, which lists the specific reason each undelivered message did not go through.
Why wasn't my message delivered to some recipients? Recipients may have opted out, have invalid contact information, or their preferred delivery channel may be unavailable.
Is the CommHQ app report as detailed as the web platform report? No, the CommHQ app shows a summary view; the full breakdown by delivery channel is available in the web platform's Message Tracking reports.

View and manage message sending data

These visual cues to help you understand and track the progress of your messages at a quick glance. Here's how you can understand them.

Delivery method icons

	Email
	Mobile app
	SMS/Text message
	Voice
	Facebook
	X/Twitter
	Feeds

Progress bars

Next to each delivery method, you will see a progress bar that is either green or blue.
The colors on the progress bar represent successful versus unsuccessful deliveries with a colored progress bar:
- Green bar: Successful delivery
- Blue bar: Failed delivery

progress bars key.png

Click a progress bar to open up the Message Details screen for each message where you can learn more.

Message Details screen

View a summary of the progress and success of your message send on the Message Details screen that opens up when you click a progress bar next to a delivery method icon.

Message details screen.png

View the message subject at the top so you know which message you are viewing details for.
Click the arrow on the right to expand out more information about messages delivered to recipients via the Delivery progress screen.

Delivery progress screen

This is where you can find out the reasons behind why a message wasn't delivered.

delivery progress screen.png

Here are some reasons that you might see on this screen:

"The recipient has no email address/no SMS number"
"Unknown mail box"
"Invalid email address/phone number"
"Not delivered-email address is blocked"
"SMTP error delivering message"
"Not delivered-no supported language"

For a deeper dive into message delivery, switch to the Messages XR Enterprise platform's Message Tracking Report which has a more robust ability to pull reporting and manage your results.