This article walks through every delivery channel available in Messages XR Enterprise - email, SMS, voice, mobile app, Facebook, X/Twitter, and RSS - and the unique options and requirements for each.
💡Quick answers
- What is the character limit for SMS messages? Standard SMS supports up to 140 characters; graphical SMS supports up to 70 characters.
- How does SMS delivery speed compare to email? SMS typically delivers in 30 seconds to 1 hour; email typically delivers in 1 to 30 minutes.
- Can files be attached to email messages? Yes, file attachments are supported in the email delivery channel.
- Are images in email messages required to have alt text? Yes, alt text is required for all images in email messages to meet accessibility best practices.
- What channels can be used simultaneously when sending a message? Email, SMS, voice, mobile app, Facebook, X/Twitter, and RSS feeds can all be selected for the same message.
Quick answers
This article answers questions like:
- How do I send a message as an email?
- How do I attach a file to an email message?
- How do I add an image to my email, and why is alt text required?
- How do I expand the email editor or edit in full screen?
Send message to email
To send your message to email, click the Email icon.
Send SMS / Text message
Click the Text message icon to customize your content for SMS.
SMS vs. email at a glance
| Feature | SMS | |
|---|---|---|
| Character limit* | 140 (Standard), 70 (Graphical) | Unlimited |
| Delivery speed | 30 seconds to 1 hour | 1 to 30 minutes |
Send voice message
Voice recording options
| Method | How to record | Technical tips |
|---|---|---|
| Text to speech | Type message; system voice reads it. | Use Play to preview. |
| Call me to record | System calls your phone. | Press # to finish and 1 to save. |
Send to Facebook and X (Twitter)
| Channel | Limit | Attachments |
|---|---|---|
| < 160 chars | 1 file (jpeg, png, gif, video) | |
| X (Twitter) | < 140 chars | 4 files (jpeg, png, gif, video) |