This article provides an overview of the Reports area in Messages XR Enterprise, including the four report categories - Accounts, Data, Messages, and System - and the most commonly used reports.
💡Quick answers
- What are the four categories of reports in Messages XR Enterprise? The four categories are Accounts reports, Data reports, Messages reports, and System reports, each covering different aspects of your platform data.
- Which report is most useful for checking message delivery success? The Message Tracking report is one of the most popular, providing comprehensive delivery status, engagement data, and progress for every message type.
- Where do I start if I'm not sure which report to use? Review the four category overviews in this article, then check the Top 10 Most Popular Reports list for the most commonly referenced options.
- Checking which users have opted out of communications? Run the Do Not Contact (opt-out) report in the Data reports section.
- Can I export or print reports? Yes, most reports include Print and Export buttons to save results as a PDF or download them to your device.
Reports overview
The Reports are organized by Subject into 4 different categories: Accounts reports, Data reports, Messages reports, and System reports.Â
Here's a quickview of the Reports area:Â
Accounts Reports
Here you can find data about account details such as roles, individual account information, delivery addresses, schools, grades, and more
- For example: Parent report, Staff report, Teacher class report, Login report.
Data Reports
These reports allow you to check for missing information or discrepancies in the data you use when you send out messages. There are actions you can take once you’ve pinpointed what needs attention.Â
- For example: Do not contact (opt-out) report, Bad phone/email report.
Messages Reports
The reports in this area allow you to view data of messages going out to your community from your Messages XR Enterprise platform.Â
- For example: Message Tracking report, Contact report, Message trends report and graphs, Message utilization report.
System Reports
Here you can find data on how your system is being used for sending out messaging, also being able to see a breakdown of messages and message-per-student based on the search criteria.Â
- For example: System utilization report, ability to view all Scheduled reports.
Top 10 Most Popular Reports
Are you not sure where to start? Try these!
- Message tracking report (also a tab in Reports!)
- Bad phone/email report
- Do not contact (opt-out)
- Login report
- System utilization report
- Message utilization report
- Contact report
- Change log report
- System statistics (once you have a chance to send messages out)
- Any Accounts reports (based on Role)
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