This article helps parents, guardians, and students manage their SMS subscriptions from Messages XR Enterprise, including which codes messages come from and how to opt in or out using standard text keywords.
💡Quick answers
- What SMS codes will messages from my school come from? Districts on 10DLC send outreach and emergency messages from their own 10-digit numbers, unique to the school or district. Districts not yet on 10DLC use the shared short codes: 97178 for outreach and 53291 for emergencies.
- Opting in to receive SMS messages from your school? Text one of the following keywords to your school's number: START, GO, SUBSCRIBE, RESUME, JOIN, or UNBLOCK.
- Opting out of SMS messages from your school? Text one of the following keywords: STOP, UNSUBSCRIBE, CANCEL, QUIT, or BLOCK. You will receive a confirmation once unsubscribed.
- Will I be charged for receiving school SMS messages? Message and data rates may apply depending on your mobile carrier plan.
- How do I know my subscription status changed? You will receive a confirmation message after successfully opting in or opting out.
Understand the message number
Messages from a district or school come from different numbers depending on the district's setup. Districts on 10DLC send from numbers unique to their school or district, so you know exactly who is texting you. Districts not yet on 10DLC send from shared short codes, which can't identify the sender. In that case, the message usually begins with the school or district name. The district's website or help center is the best place to find the specific numbers in use.
If you have children at more than one school, you may get texts from more than one number, because each school sends from its own. Save every number your schools use in your phone's contacts so you can tell who is texting you.
| Message type | Number (10DLC districts) | Number (short code districts) |
|---|---|---|
| Outreach messages | A 10-digit number unique to the school or district, with the local area code | 97178 |
| Emergency messages | A different 10-digit number, also unique to the school or district, with the local area code | 53291 |
⚠️ Not sure which numbers the district uses?
Check the district or school website, or contact the school directly. Many districts publish their SMS numbers in a family communications or notifications page.
Opt in to SMS messages
Reply directly to any message received, or text to the district's number if known. Use any of the following keywords:
- START
- GO
- SUBSCRIBE
- RESUME
- JOIN
- UNBLOCK
A confirmation message will arrive once subscribed. Message and data rates may apply.
⚠️ Not sure of the district's number?
Check the district or school website, or contact the school directly. Districts on short code use 97178 for outreach and 53291 for emergencies. Districts on 10DLC have unique numbers — many publish them on their website.
Opt out of SMS messages
Reply directly to the message you want to stop receiving (this is the surest way to stop that number), or text to the district's number if known. Use any of the following keywords:
- STOP
- UNSUBSCRIBE
- CANCEL
- QUIT
- BLOCK
A confirmation message will arrive once unsubscribed.
Good to know: Replying STOP to any school's outreach number stops outreach texts from all schools on your phone number. Emergency messages are separate. To stop them, reply STOP to an emergency number.
Get help
- Text HELP to the district's number for support.
- Call
877-909-2581for further assistance. - For questions about specific messages, contact the school or district directly.
This is a no-reply number. Message and data rates may apply.
Manage other notification preferences
SMS opt-in and opt-out is handled by replying directly to messages. To manage email, phone call, and app notification preferences, log in to the account and navigate to the Delivery Preferences tab. See Families: Manage your account profile and preferences for step-by-step instructions.