This article covers how to manage SMS and text message subscriptions in Messages XR Enterprise, including how to identify the number messages come from and how to opt in or out.
This is a Help for Families article, helping parents, guardians, and students as they are learning to communicate via the Messages XR Enterprise platform.
💡Quick answers
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What number will messages come from? It depends on the district's setup. Outreach messages come from either a 10-digit number unique to the district or short code
97178. Emergency messages come from a dedicated number assigned to the district (10DLC) or short code53291. Contact the school or district to confirm the specific numbers. - How do I opt out? Reply STOP to the number messages came from. A confirmation message will arrive once unsubscribed.
- How do I opt back in? Text START to the number messages came from. A confirmation message will arrive once resubscribed.
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How do I get help? Text HELP to the number messages came from, or call
877-909-2581for assistance.
Understand the message number
Messages from a district or school come from different numbers depending on the district's setup. The district's website or help center is the best place to find the specific numbers in use.
| Message type | Number (10DLC districts) | Number (short code districts) |
|---|---|---|
| Outreach messages | A 10-digit number unique to the district, with the district's local area code | 97178 |
| Emergency messages | A 10-digit number unique to the district, with the district's local area code | 53291 |
⚠️ Not sure which numbers the district uses?
Check the district or school website, or contact the school directly. Many districts publish their SMS numbers in a family communications or notifications page.
Opt in to SMS messages
Reply directly to any message received, or text to the district's number if known. Use any of the following keywords:
- START
- GO
- SUBSCRIBE
- RESUME
- JOIN
- UNBLOCK
A confirmation message will arrive once subscribed. Message and data rates may apply.
⚠️ Not sure of the district's number?
Check the district or school website, or contact the school directly. Districts on short code use 97178 for outreach and 53291 for emergencies. Districts on 10DLC have unique numbers — many publish them on their website.
Opt out of SMS messages
Reply directly to any message received, or text to the district's number if known. Use any of the following keywords:
- STOP
- UNSUBSCRIBE
- CANCEL
- QUIT
- BLOCK
A confirmation message will arrive once unsubscribed.
Get help
- Text HELP to the district's number for support.
- Call
877-909-2581for further assistance. - For questions about specific messages, contact the school or district directly.
This is a no-reply number. Message and data rates may apply.
Manage other notification preferences
SMS opt-in and opt-out is handled by replying directly to messages. To manage email, phone call, and app notification preferences, log in to the account and navigate to the Delivery Preferences tab. See Families: Manage your account profile and preferences for step-by-step instructions.