Select features disabled to boost security

Following a cybersecurity incident and a third-party security investigation, Finalsite has disabled several Messages XR Enterprise features based on recommendations from their in-house and independent security teams. These restrictions remain in place as part of the platform's enhanced security posture.

💡Quick answers

Which features are currently disabled in Messages XR Enterprise for security reasons? Disabled features include Call Me to Record for voice messages, changing the outbound voice number, editing logins and passwords, mass generating passwords, and editing delivery options and preferences.
Why are some Messages XR Enterprise features unavailable? They were disabled following a cybersecurity incident and an in-depth third-party security investigation, based on recommendations from Finalsite's security and independent expert teams.
Can I still send voice messages while Call Me to Record is disabled? You can still send voice messages - only the Call Me to Record recording method is unavailable.
Are these feature restrictions temporary or permanent? As of the article's publication, these features remain disabled with no stated end date and will be re-enabled as security enhancements are confirmed.
Who made the decision to disable these features? The decision followed recommendations from both Finalsite's in-house security team and independent cybersecurity experts engaged after the security incident.

11/5/25

The security and integrity of your software are among our highest priorities. Following a recent cybersecurity incident and an in-depth third-party investigation, several features will remain disabled at this time based on recommendations from our in-house security team and independent cybersecurity experts.

The following features are unavailable:

Using Call Me to Record in Voice channel
Changing the outbound number from which Voice messages are sent
The ability to edit logins and passwords
The ability to mass generate passwords
The ability to edit delivery options and delivery preferences

These updates are part of Finalsite’s continued commitment to security best practices. Thank you for your understanding as we enhance platform protection.