Before sending messages in Messages XR Enterprise, several reports can help you verify your data, confirm recipient accuracy, and catch potential delivery issues before they affect families. This article highlights which reports across the four categories - Accounts, Data, Messages, and System - are most useful to review ahead of a send.
💡Quick answers
- Which report should I check to find bad phone numbers or email addresses before sending? The Bad phone/email report under Data Reports flags missing or invalid contact information so you can correct it before your message goes out.
- Where can I see who has opted out of receiving messages? The Do not contact (opt-out) report in Data Reports shows accounts that have opted out so you can account for them before sending.
- What is the Message Tracking report used for? It shows the status and delivery outcomes of messages that have been sent, including progress by channel and the ability to drill into individual message details.
- Checking data accuracy before a large send? Review the Data Reports category - especially the Bad phone/email report, Do not contact report, and Change log report - to confirm your recipient data is current and accurate.
- Which reports are listed as the most popular in the Reports area? The top 10 include Message Tracking, Bad phone/email, Do not contact, Login report, System utilization, Message utilization, Contact report, Change log, System statistics, and Accounts reports by role.
Reports are a great way to analyze your message-sending data, but there are some reports that will be valuable to you to view and scrutinize before you send out messages. This article will help you to see all of the reports available to you to consider which ones might be helpful before you start sending out certain types of messaging to targeted recipients.Â
Here's a quickview of the Reports area:Â
Accounts Reports
Here you can find data about account details such as roles, individual account information, delivery addresses, schools, grades, and more
- For example: Parent report, Staff report, Teacher class report, Login report.
Data Reports
These reports allow you to check for missing information or discrepancies in the data you use when you send out messages. There are actions you can take once you’ve pinpointed what needs attention.Â
- For example: Do not contact (opt-out) report, Bad phone/email report.
Messages Reports
The reports in this area allow you to view data of messages going out to your community from your Messages XR Enterprise platform.Â
- For example: Message Tracking report, Contact report, Message trends report and graphs, Message utilization report.
System Reports
Here you can find data on how your system is being used for sending out messaging, also being able to see a breakdown of messages and message-per-student based on the search criteria.Â
- For example: System utilization report, ability to view all Scheduled reports.
Top 10 Most Popular Reports
Are you not sure where to start? Try these!
- Message tracking report (also a tab in Reports!)
- Bad phone/email report
- Do not contact (opt-out)
- Login report
- System utilization report
- Message utilization report
- Contact report
- Change log report
- System statistics (once you have a chance to send messages out)
- Any Accounts reports (based on Role)
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